We want you to love our builder! If you’re not satisfied with it, please let us know and we’ll work with you to make sure you can create the best resume possible. If you’re convinced that a refund is definitely the way to go, we understand.  Here’s all you need to know about our refund policy:

 

Zety Refund Policy

 

You may cancel your plan or subscription at any time, but a refund will only be issued if cancellation is requested by email within the timeframe specified below.

 

  1.  Within the first 7 days of your purchase, you are eligible to receive a full refund No questions asked (please note: the 7-day money-back guarantee only applies to your first purchase)
  2.  After 7 days of your purchase, we may still issue a refund, as long as you haven’t downloaded any files while your account was active. Please note that we will only issue a refund for up to three months of subscription charges.



What happens after the refund is issued:

The money is transferred to the same account the transaction was made from (the amount of time this takes may vary, so please speak to your bank about their refund processing time)

Your subscription is cancelled to prevent future renewals

You no longer have access to download your resumes or cover letters from your account

You will need to buy a new plan if you’d like to download any files

The PDF files you downloaded while the plan was active will stay on your computer

 

Submit a claim for refund 

To submit a refund request email us at  contact@zety.com

 

We ask that you provide as much of the following information as possible. This information helps us find any payments you may have lost track of, and also acts as a digital version of your receipt: 

  • Method of Payment (PayPal, Visa, Mastercard, etc)
  • Last Four Digits of the Credit Card Number
  • Email Address Used for Payment
  • Email Used for Zety Account (if different from payment email)
  • Transaction ID Number (PayPal Only)
  • Type of Plan Purchased and Price
  • Date of Transaction