When purchasing a plan, you may find that your payment can't be completed, or encounters an error. When this happens, you will likely see an error message appear on your screen.
 
In this article, we will help identify what the various error messages mean in greater detail, and what can be done to complete your payment.

 
The transaction was declined by your bank. Try a different payment method to complete the purchase or contact your bank. 
 
This error message is for payments that can't be completed because the payment method can't be accepted by our payment processor. If you encounter this error, please make sure you use one of the following methods to make your purchase:

  • Visa
  • Mastercard
  • Discovery Card
  • American Express
  • PayPal
  • Maestro

If you are using one of the payments above, you may have a restriction on your card, preventing the payment from being completed.
 
In this case, please contact your bank for more information about why your payment is blocked.


Your account has insufficient funds to cover the transaction amount. Try using a different card or pay using a PayPal account.

This message will appear when attempting to make a payment from an account without enough money available on it.
 
We recommend using a different account, transferring additional money to the account you tried to use, or speaking to your bank for additional information about your failed payment.


You entered an invalid security code or made a typo in the card information. Try again or use a different payment method to complete the purchase.
 

An error message that will appear if your payment details were entered incorrectly.
 
Please check your payment details (credit card number, expiration date, CVV, etc) and enter them again to ensure they are accurate.
 
If you continue to receive this error code after trying again, please contact your bank.

The transaction was declined by your bank. Try a different payment method to complete the purchase or contact your bank. 

This error message will appear for various reasons, including: the card being reported as lost, the card being registered as stolen, the bank thinking the payment is fraudulent, or others.
 
The best solution is to contact your bank and request authorization for the payment.


The payment method associated with your PayPal account was declined. Try again or use a different payment method to complete the purchase.

This payment error will occur if your PayPal payment attempt was declined.
 
To fix this issue, you will need to make sure your PayPal account is set up to complete the payment for your Zety plan.
 
If everything is set up correctly and you're still having trouble, please contact PayPal support for additional information about your payment and why it can't be completed.
 

The transaction was declined by your bank. Use a different card or pay with a PayPal account to complete the purchase.

This message occurs when your bank declines the payment you are trying to make.
 
This may be because of your bank account settings, or because online payments are not permitted with this account or card type.
 
You can choose to use a different method to pay for your plan, or contact your bank to find out more information about how to complete your payment.

 

If you encounter any additional messages that were not covered in this guide, please send an email to contact@zety.com and we'll be happy to provide clarification about the payment attempt.